If you need a hand
These are the questions we get most. If yours is not here, write to us; when something blocks your work we try to reply the same day.
destek@peracom.netResponse time: usually same day on business days, 48 hours at the latest.
Frequently asked questions
My recording disappeared, what now?
It probably did not. The moment you stop recording it is written to your phone; even if the app closes during transcription or structuring, the audio and the record stay put. When you reopen the app it asks whether to continue the unfinished job. If that prompt never came, write to us with the recording time and we will look.
Can I record without a connection?
Yes. Recordings are always stored on your device first. Transcription and structuring need a connection; until one is available the recording waits and then continues where it left off.
When does my quota reset, and what happens when it runs out?
The quota is monthly and resets at the start of your billing period. Remaining minutes are always visible in the app and you get a warning before it runs out. You can keep recording after that, but transcription waits for the next period or a plan upgrade.
How do I cancel the trial?
Subscriptions run through Apple, so cancelling happens there: on iPhone open Settings → Apple Account → Subscriptions → YazBunu → Cancel Subscription. We also remind you 24 hours before the trial ends.
Where does my voice go?
For daily and work notes, speech is turned into text by Apple’s speech recognition. For meeting, car and watch recordings the audio is uploaded to our server, transcribed in the EU region, and deleted within 24 hours at the latest once the text is ready. Only text is sent for summaries and task extraction, and only with your explicit consent.
My Apple Watch recording never reached the phone
The watch and phone need to be on the same network or within Bluetooth range. If the transfer did not finish, the recording waits on the watch and is sent automatically once you are back in range. Opening YazBunu on the phone once speeds it up.
Speaker names come out wrong in meeting mode
Enter the participants on the “Who is here?” screen when the recording starts and names come out noticeably more accurate. List only the people actually in the room; people who are merely mentioned show up in the tags instead.
I do not want an action to reach the wrong person
If your contacts point to exactly one match, the app performs the action and tells you, and you have five seconds to undo. With more than one match it stops and asks which one. Turn on the voice assistant and every action is confirmed out loud, one by one.
My notes do not show up on my other device
Cloud backup is optional and off by default. Turn it on in Settings and set a password, and your notes are encrypted on device before being backed up. If you forget that password the content cannot be recovered, and the server cannot read it either.
Is there an Android version?
Not yet. We are getting the iOS side to the maturity we want first; Android is next.
I want to delete my account
You can delete your account yourself from inside the app. The steps and what happens afterwards are on a separate page: delete account.
I found a bug
Reporting from Settings → Feedback inside the app sends us the error log, version and device automatically, which makes diagnosis far faster. You can also write straight to: destek@peracom.net